I would literally give this place 0 stars if it was an option. This is by far the worst place to get your luxury Mercedes Benz car serviced. I am a 21 year old girl that is lucky enough to drive a 2010 Mercedes GLK that my dad bought for himself in 2010 and later gave to me. We have purchased many vehicles at the Ray Catena of Union which is why we have gotten our cars serviced here, and why my dad trusts me to bring the car to the service center. However, we are done with this center. They have tried to take advantage of me as a young woman with little car experience too many times. I had a spare tire that had never been used but was not inflating with air. I asked them to check it out. The service advisor looked at it and tried to inflate it with the pump that comes with the car. The bead was not set on the rim and therefore leaking faster than it was inflating. He tried to tell me the rim was dented and I needed a new $455 space saver tire. xxx?? This has never been used and was not dented. The advisor was just an idiot. To make things better, he had other advisors look at it and they couldn't figure it out either. Legit 5 guys were standing around it watching it do nothing and could only say it was dented. Luckily I called my dad and he said he would look at it before buying a new one. He inflated it easily with a real air compressor (from his home improvement business). Sure enough the tire lined up perfectly when he inflated it full force instead of with the cheap Mercedes pump. The advisors here are careless. Another advisor I had acted extremely nice to me in person. Once I left the center the customer service was horrible. I would call him at 9 am leaving my name to call me back. He responded to me at 11 PM via email. I just don't understand in what world that is acceptable. My brake pads have been squealing for over a year now. I've told the guys at the service center multiple times but they have offered no help or advice. I finally got a road test with shop Foreman (who is actually very experienced and helpful). He noticed the front pads were wearing down and the lip of the rotor was causing the squeal. The advisor gave me an estimate of over $1000 to replace the rotors, pads, and sensors. Absurd. I then called multiple other European car services in the area and got quotes between $400-$500. This service center rips you off even if you are a loyal customer!!! The only positive I can say for this location is the coffee, pastry and snack selections. Do not go here. I am willing to be contacted by Ray Catena to further discuss these issues. My family will not be shopping here anymore.

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With over 20 years of leases with the Ray Catena family of dealerships, we found Lenny to be straightforward, incredibly professional, and accommodating. Having four leases ending all within he same week, Lenny went above and beyond to find the right vehicles at the right leases, and deliver TWO in one day! He stayed late and worked diligently. His demeanor is the epitome of Mercedes Benz... impressive in all ways. I highly recommend Lenny.

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Rich in finance is the coolest guy. And of course, he is from Argentina

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They have a full staff of people to help and get informed when you drop off or pick up your car but half of them sit there doing nothing which makes the wait double. So inefficient and will take you a hour to drop off your car. They already know the problem, or if it simply needs a check up but they still "want to know about specifics" so they make you wait a hour for no reason. Once we finally spoke to them they just took the keys and said we could leave. No regard for your time.

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