My experience with MB Ray Catena in Union started about 3 years ago when I purchased my 1st MB from a different dealer, not a Ray Catena dealer. The dealer was not customer service friendly at all in my opinion. As a result of this I literally never went back to them for any reason. Instead, I went to Ray Catena of Union for all the service and up keep of my car. I had no expectations and I was ready to hear them say, "You did not buy the car from us and so on.." But nope, we established that I did not buy the car from them and that was the end of that. From there on it was just professional customer service from the Service department. Once the Service Manager approved a loaner car for me as a non Ray Catena customer and another time when they could not offer me a loaner they offered me a courtesy ride to home or office. The service Manager came out to greet me and introduce herself. She was very nice. The Service department made me feel like a MB owner for the 1st time since I had purchase this expensive car. I knew at that moment that I would buy my next MB from Ray Catena, Union and thats exactly what I did. Fast forward to 2019 once again on the Sales side of the dealership, professional, fast, top notch customer service. And finally a gift bag. They 1st dealer did not even give me the little keychain? I would definitely recommend MB of Union, NJ. They care about customers and the customer experience.
I highly recommend working with Chris, who honest, upfront, and gave me the best deal of any dealer. Chris goes the extra mile, even after the sale.
Chris Bradfield went the extra mile. We agreed on a fair price for a GLS on what we thought my wife wanted. She then told me she wanted a different color and Chris located the vehicle with same specs and different color and kept the same price. Signing for the car was a breeze. I went back a few months later for a car for myself. Chris gave me a reasonable price and this time delivered the car to my house. Nobody believes how great our experience was both times but we were extremely pleased. Will send everyone I know to Ray Catena in Union.
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